Ryanair was almost the only budget airline in Europe 7 years ago; it was easy to get tickets for just cents and traveling with Ryanair meant traveling with limits but for a great price. Unfortunately years passed by and the company started abussing their passangers with expensive tickets, traps in the booking system (you ended up buying an insurance you don´t need), flights to airports 100 km away from the city and that policy of one small bag per passenger, which became a nightmare for most travelers.
Years later companies like EasyJet, Germanwings or Vueling started using these mistakes from the Irish company in their benefit and passengers started to realized there are better alternatives for flying on a budget.
Ryanair entered almost in crisis and they had to start improving their policies and set the costumer as a priority instead of a money pig they can pack in aircrafts. Here are 10 changes that Ryanair had in the past months and make me feel trustworthly again.
1. An easier and clearer website
The website of Ryanair was full with traps. From renting a car, buying an insurance or buying the Ryanair Mastercard; you had to know the website very well to avoid being charged much more than what you had to.
After getting complains and hearing for first time the costumer, they decided to design a new website. The website looks great and modern, it tells you which deals are active and the navigation though the booking is not so full with these traps we hated so much.
2. Conections to main airports
Probably the change that I like the most! Ryanair was known for flying to the most hidden airports around Europe; you always had to take a long and expensive bus or train before and after the flight, which probably take you a whole day for going from point A to B. I remember when my flight between Düsseldorf and Stockholm ended up being 7 hours long.
Ryanair changed that policy and now they are flying to main airports like Madrid Barajas or Warsaw main airport. This will save you lots of time and money for your next travel.
3. Get your own seat in advance
Having a flight with Ryanair was like having a race for the last bottle of water in the supermarket; you had to practically run on the way to the airport or be in the queue 1 hour before departing if you wanted to get a seat on the window or just simply sit next to your girlfriend.
Now you will get your seat before your flight and you are able to upgrade and sit in the first lines for 15€, which is great for busisness travelers who need to get out fast.
4. 24 hours to change mistakes
While booking a Ryanair flight I used to check 2 or 3 times that I wrote right my full name (I have a really long name) or my passport number, then I didn´t want to pay the 110€ you had to pay if you make a mistake like this.
It´s a great and positive improve that you have now 24 hours for any kind of changes after your booking, then you don´t have that pressure anymore which probably once in a while caused you a mistake
5. Better prices for changes
I remember when the worst thing that could happen to you was forgetting your printed ticket at home and pay the 60€ for the check in, or when you pay 15€ for your ticket and then realized that you need to pay 60€ extra for your check in luggage.
Policy and prices changed and Ryanair doesn´t abuse now too much their costumers. Now you can check in your luggage for 30€; it is still more than other companies like Germanwings or AirAsia, but it´s something. Forgetting your ticket is not anymore a nightmare, then you have to pay now 15€ instead of 60.
6. A more human luggage policy
I hated when I had a flight with Ryanair and I couldn´t get something from the duty free stores because it was too big for my bag or these Ryanair flight attendants waiting for you at the door like customs police checking that you don´t take a big bag on the flight. Well, all those dark days are over!
Like most airlines nowadays, Ryanair allows you to take a cabin luggage and a small camera bag or laptop case with you; this is great for travelers like me, that have a big camera and had to squeeze it on the handbag some months ago.
Ryanair is maybe not the best company for budget traveling, but they at least improve to make me fly with them again. With all the improvements that airlines are doing to catch costumers, the service is every day just getting better and better.